Shipping Policy
We currently ship orders within the United States only.
We work with multiple fulfillment partners so we can offer a wider range of useful everyday products. Because items may ship from different locations, processing and delivery times can vary by product.
Shipping Costs
Shipping charges depend on the items in your cart and their fulfillment location. The final shipping total is shown at checkout before payment.
- Standard-rate items: $8 standard shipping, with free standard shipping available for qualifying orders of $70 or more. A $15 express option is available where offered at checkout.
- Items marked free U.S. shipping: No shipping charge for eligible U.S. delivery.
- Partner-shipped items, including many Christmas trees: Shipping is calculated at checkout. The standard-rate $70 free-shipping offer does not automatically apply to these items.
For carts containing items from different fulfillment locations, checkout may combine shipping charges. Review the final total before placing your order.
Order Processing
Most orders begin processing within 1–3 business days. Orders placed on weekends or holidays may begin processing on the next business day.
Delivery Times
Estimated delivery times depend on the product, fulfillment partner, destination, and carrier. When an estimated delivery window is available, it will be shown during checkout or in your order updates.
Please note that delivery estimates are not guarantees. Carrier delays, weather, holidays, and other circumstances outside our control can affect arrival times.
Multiple Packages
If your order contains products from more than one fulfillment partner, items may arrive in separate packages and on different days. The shipping total shown at checkout applies to your order; items may be delivered in separate packages.
Tracking
When tracking is available, we will send tracking information after your order ships. You can also use the Track Your Order page on our website for available updates.
Address Changes
Please review your shipping address carefully before placing your order. If you notice an error, contact us through our Contact Us page as soon as possible. We cannot guarantee that an address can be changed once fulfillment has started.
Lost, Delayed, or Damaged Packages
If your order appears lost, arrives damaged, or contains the wrong item, contact us through our Contact Us page with your order number and, when applicable, photos of the item and packaging. We will review the issue and work with the fulfillment partner or carrier to determine the appropriate resolution.
Shopping for a Holiday or Specific Date?
If a product does not show an estimated delivery window, contact us before ordering for a specific date. Processing time is separate from transit time. Express shipping, where offered, does not eliminate processing time.
Questions
If you have a shipping question before or after placing an order, please contact us through the Contact Us page.